Security

Security isn't
a feature.
It's the foundation.

We handle sensitive guest data, payment information, and hotel operations every day. Security is built into every layer of the platform — not bolted on after the fact.

End-to-end encryption

Every connection between your team's devices and our servers is encrypted. Data is encrypted in transit and at rest. Guest information, payment details, and operational data are always protected.

Role-based access control

Every user sees only what they need to. General managers control permissions for their entire team — from valet managers down to individual attendants. No one sees more than they should.

Secure payments

All payment processing is handled by Stripe — a PCI Level 1 certified provider. Credit card numbers never touch our servers. Apple Pay and Google Pay add an additional layer of device-level authentication.

Two-factor authentication

All admin accounts — general managers, valet managers, and platform administrators — are protected by two-factor authentication. An extra layer of security for the people who matter most.

Complete audit trail

Every action is logged — ticket creation, edits, deliveries, payment processing, permission changes, and login events. Full accountability for your team, and full visibility for you.

Zero data sharing

Your hotel's data belongs to you. We never sell, share, or monetize guest information. Your operational data is never used for any purpose other than running your property.

Secure integrations

Every connection to third-party services — your PMS, payment processor, and SMS provider — uses signed, verified communication. We reject any request that can't prove where it came from.

Property-level isolation

Each hotel's data is completely isolated. A general manager at one property cannot see another property's guests, tickets, or revenue — even if they're on the same platform.

Standards we hold ourselves to.

We're building to the standards that the world's best hotels expect.

PCI
PCI DSS Compliant
All payments processed through PCI Level 1 certified infrastructure
SOC
SOC 2 — In Progress
Type II certification currently underway for enterprise readiness
SSL
TLS Encryption
All data encrypted in transit and at rest across the entire platform

Our commitment to you.

Ready to upgrade
your operation?

Get a tailored walkthrough of how Vantage fits your property. We'll show you exactly how it works.